This work package outlines a structured, end‑to‑end consultancy engagement to design, build, and operationalise a Cyber Command Centre (CCC). The CCC will serve as the organisation’s central nervous system for cyber defence, threat intelligence, incident response, and executive decision support. The engagement blends governance, technology, people, and process to deliver a resilient, Zero Trust‑aligned capability that protects critical assets and enables confident, informed leadership.
Establish a fully operational Cyber Command Centre aligned to organisational risk appetite and regulatory requirements.
Build a unified operating model integrating SOC, threat intelligence, incident response, and executive reporting.
Implement Zero Trust principles across monitoring, access, and response workflows.
Enhance situational awareness through real‑time dashboards, analytics, and threat feeds.
Strengthen organisational resilience through rehearsed playbooks, crisis management integration, and continuous improvement.
Activities
Stakeholder interviews (C‑suite, IT, security, operations).
Review of existing SOC, IR, monitoring, and governance capabilities.
Maturity assessment against NIST CSF, ISO 27001, MITRE ATT&CK, and Zero Trust.
Asset, data, and threat landscape mapping.
Gap analysis and risk prioritisation.
Deliverables
Current‑state assessment report
Maturity heatmap
Risk and gap register
Executive findings summary
Activities
Define CCC mission, scope, and strategic outcomes.
Develop organisational structure, roles, and responsibilities.
Design integrated workflows: monitoring, triage, threat intel, IR, escalation, crisis comms.
Define KPIs, SLAs, and performance metrics.
Establish governance model and reporting cadence.
Deliverables
CCC Target Operating Model
RACI matrix
Governance framework
KPI & reporting framework
Activities
Design the CCC technology stack:
SIEM, SOAR, EDR/XDR
Threat intelligence platforms
Network telemetry & cloud monitoring
Identity & access monitoring (Zero Trust)
Case management & automation
Define integration architecture across IT, cloud, OT, and third‑party systems.
Physical and virtual CCC layout design (if applicable).
Security, resilience, and redundancy requirements.
Deliverables
CCC architecture blueprint
Technology selection recommendations
Integration and data‑flow diagrams
Physical/virtual CCC design pack
Activities
Deploy and configure SIEM/SOAR and supporting technologies.
Integrate telemetry sources and threat intelligence feeds.
Build dashboards, alerts, and automated playbooks.
Establish secure access controls and Zero Trust enforcement.
Set up CCC physical environment (if required).
Conduct system testing and validation.
Deliverables
Configured CCC platform
Dashboard and alert catalogue
Automated playbook library
Implementation and testing report
Activities
Develop Standard Operating Procedures (SOPs).
Create incident response playbooks aligned to MITRE ATT&CK.
Conduct tabletop exercises and crisis simulations.
Train CCC analysts, managers, and executive stakeholders.
Establish shift patterns, escalation paths, and on‑call structures.
Deliverables
SOP library
Incident response playbooks
Training materials and competency framework
Exercise and simulation reports
Activities
Final readiness assessment.
Handover of documentation, configurations, and knowledge transfer.
Establish continuous improvement cycles and maturity roadmap.
Optional: ongoing managed service or co‑managed support.
Deliverables
CCC readiness report
Handover pack
12–24 month maturity roadmap
Optional managed service proposal
Executive Sponsor - Strategic oversight and decision-making
CCC Programme Lead - Day‑to‑day delivery management
Technical Architects - Design and integration
Cyber Analysts - Operational capability development
Consultants - Advisory, design, and implementation
A typical CCC establishment programme runs 16–24 weeks, depending on complexity.
Discovery 2–3 weeks Assessment complete
TOM Design 2–3 weeks TOM approved
Architecture 3–4 weeks Blueprint signed off
Build & Implementation 6–8 weeks CCC platform operational
Operationalisation 3–4 weeks Staff trained & SOPs live
Handover 1–2 weeks CCC fully operational
Full CCC Target Operating Model
Architecture & technology blueprint
Configured SIEM/SOAR environment
SOPs, playbooks, dashboards, and governance artefacts
Training, simulations, and readiness assessment
Maturity roadmap and optional ongoing support
7. Value Proposition
This work package delivers a Cyber Command Centre that is:
Strategic – aligned to organisational mission and risk appetite
Operationally effective – with real‑time visibility and rapid response
Zero Trust‑aligned – identity‑centric, least‑privilege, and continuously verified
Scalable – ready for future threats, cloud expansion, and regulatory change
Executive‑friendly – providing clear, actionable intelligence for leadership
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